Understanding the problem: Our current offering was over a decade old, parts were becoming obsolete, users preferred competitors because they were perceived as easier to use and service. 
Methods: Insight prioritization, Affinity maps, "how may we" questions

Understanding the user: From novice to experts, from highly skilled individuals that care about their team safety to amateurs attracted by a beefy paycheque without explicit experience. Portable gas monitors are just another piece of equipment to wear to be able to do the job, as long as users don't get an alarm they can keep doing their job, other feedback is largely ignored. Downtime at gas plants means loss of productivity and profits as well as time away from family.
Methods: Personas, Experience map, User journey map, User stories

Hypothesis:  Companies are loose millions on revenue every time there's a false alarm (cause workers have to stop and evacuate). What If users don't have to stop working for long periods or at all?

Building relationships with product testers, QA leads, service staff,  procurement staff and regulatory bodies was paramount to understand hardware limitations as well as identifying gaps for technology research needed to be done. I created a set of personas as well as a journey map and experience map.